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Customer Help
Our team is available 24/7
Common purchase queries answered
Orders and Shipping
To place an order for a Montblanc pen, simply browse our collection, select your desired pen, and add it to your cart. Proceed to the checkout page, enter your shipping and payment details, and confirm your order.
Yes, we offer international shipping to select countries. During the checkout process, you will be able to select your country for shipping.
We offer various shipping options, including standard and express shipping. Delivery times may vary depending on your location and the selected shipping method. Please refer to the shipping information provided during the checkout process for estimated delivery times.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your package through the designated courier’s website or tracking portal.
We have a hassle-free return policy. If you are not completely satisfied with your purchase, you can initiate a return within 30 days of receiving your order. Please refer to our Returns & Refunds page for detailed instructions and eligibility criteria.
If your order arrives damaged or defective, please contact our customer service immediately. We will assist you in resolving the issue and provide instructions for returning the product, if necessary.
We aim to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact our customer service as soon as possible. We will do our best to accommodate your request, but please note that order changes may not be possible if the order has already been shipped.
If you need to swap an item
Returns and Exchanges
We have a hassle-free return policy. If you are not completely satisfied with your purchase, you can initiate a return within 30 days of receiving your order. The item must be in its original condition and packaging, and proof of purchase is required.
To initiate a return or exchange, please contact our customer service team with your order details. They will guide you through the process and provide you with a return authorization number. You can then ship the item back to us using a trackable shipping method.
We do not charge any restocking fees for returns or exchanges. However, please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the item received was damaged or defective.
Personalized or engraved items are generally not eligible for return or exchange unless they arrived damaged or defective. We recommend reviewing the engraving details carefully before placing your order to ensure accuracy.
Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. Refunds are typically processed within 5-7 business days after the item is received. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.
If you received a damaged or defective item, please contact our customer service team immediately. We will assist you in resolving the issue and provide instructions for returning the product. We may offer a replacement or a full refund, depending on the circumstances.
Yes, we offer exchanges for different models or colors, subject to availability. Please contact our customer service team to initiate the exchange process. Any price differences between the original and exchanged items will be adjusted accordingly.