At montblancboutique.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy, subject to the following terms and conditions:
You may return your item(s) within 30 days from the date of purchase for a refund or exchange. To be eligible for a return, the item(s) must be unused, in the same condition as when you received them, and in the original packaging. Please include the original receipt or proof of purchase with your return.
Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30. Please note that shipping fees and any applicable taxes are non-refundable.
If you would like to exchange your item(s) for a different model or color, please contact our customer support team. We will guide you through the exchange process and provide instructions for returning the original item(s). Additional charges may apply if there is a difference in price between the exchanged items.
You will be responsible for paying the return shipping costs, unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item(s).
Damaged or Defective Items
In the event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the situation. Please provide us with photos of the damaged or defective item(s) to assist us in resolving the issue promptly.
Certain items are non-returnable for hygiene or safety reasons. These include but are not limited to opened ink bottles, personalized or engraved items, and items purchased on sale or during promotional periods. Please check the product description or contact us for more information if you are unsure about the return eligibility of a specific item.
If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team. We are here to assist you and ensure your satisfaction.